http://www.devlounge.net/strategy/how-to-handle-customer-complaints Design, Develop, and Grow Wed, 17 Mar 2010 12:23:00 -0700 http://wordpress.org/?v=2.9.2 hourly 1 http://www.devlounge.net/strategy/how-to-handle-customer-complaints/comment-page-1#comment-180331 Weekend Reading: My fav’s from this week: 8.7.09 Sun, 09 Aug 2009 21:37:54 +0000 http://www.devlounge.net/?p=3516#comment-180331 [...] How to Handle Customer Complaints [...] [...] How to Handle Customer Complaints [...]

]]> http://www.devlounge.net/strategy/how-to-handle-customer-complaints/comment-page-1#comment-180312 Christian Fri, 07 Aug 2009 21:08:23 +0000 http://www.devlounge.net/?p=3516#comment-180312 Very good article. I'm still curious as to how I'm going to sue one of my clients. She demanded revision after revision after revision. I quote one for free, then charge by the hour. Tried being nice with her being a fellow artist.. Now I get screwed... Good post though Very good article. I’m still curious as to how I’m going to sue one of my clients. She demanded revision after revision after revision. I quote one for free, then charge by the hour. Tried being nice with her being a fellow artist.. Now I get screwed…
Good post though

]]> http://www.devlounge.net/strategy/how-to-handle-customer-complaints/comment-page-1#comment-180277 Victoria Blount Thu, 06 Aug 2009 08:00:04 +0000 http://www.devlounge.net/?p=3516#comment-180277 This is a really helpful article, another useful point is to preempt the complaint, not always possible. But if for example i receive a request to make a change on a website, but i am unable to immediately do this due to a heavy work load, instead of waiting until the customer chases me, i would give them a call or send a email to update them on the progress, apologies and reinforce the fact that at the next available opportunity i will complete their alterations. This way your one step ahead, and save yourself a complaint further down the line. This is a really helpful article, another useful point is to preempt the complaint, not always possible. But if for example i receive a request to make a change on a website, but i am unable to immediately do this due to a heavy work load, instead of waiting until the customer chases me, i would give them a call or send a email to update them on the progress, apologies and reinforce the fact that at the next available opportunity i will complete their alterations. This way your one step ahead, and save yourself a complaint further down the line.

]]> http://www.devlounge.net/strategy/how-to-handle-customer-complaints/comment-page-1#comment-180268 Twitted by IAC_Heather Wed, 05 Aug 2009 18:58:19 +0000 http://www.devlounge.net/?p=3516#comment-180268 [...] This post was Twitted by IAC_Heather [...] [...] This post was Twitted by IAC_Heather [...]

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